Huge opportunities for brands in virtual reality, just don’t call it the metaverse yet

Reading Time: 17 minutes Despite a global pandemic and continual lockdowns across the globe, the concept of bringing experiences to audiences is thriving within the virtual realm. What many are calling the metaverse – where the physical and digital worlds will merge and become a fully virtual reality (VR) – could come to fruition in the next decade. As … Read more

Patti Smith Headlines Rimowa’s Star-Studded Call to Travel

Reading Time: < 1 minute In fits and starts, people all over the world have begun to travel again. Getting to and fro, though, is not without its challenges given the spread of the delta variant and ever-changing travel restrictions. In lieu of a full return to prepandemic behavior, luxury luggage brand Rimowa decided the timing was right to at… … Read more

Ad of the Day: Concern Worldwide’s fake news bulletins call out wealthiest to end poverty

Reading Time: 4 minutes “Space can wait: magnate gives to end extreme poverty.” It’s the kind of headline that many wish they were waking up to, but unfortunately this is fake news. Concern Worldwide, a non-profit dedicated to helping the world’s poorest people, has teamed up with global creative agency Fred & Farid in its first-ever US campaign. The … Read more

Best Call Center Services Compared and Reviewed by Crazy Egg

Reading Time: 34 minutes Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Staffing and maintaining your own call center can get prohibitively expensive. We at Crazy Egg have investigated many options for fully outsourcing your call center or just converting your existing one to a virtual … Read more

Hands-on video of the PS5 beta for Call of Duty: Vanguard multiplayer

Reading Time: 13 minutes A new GamesBeat event is around the corner! Learn more about what comes next.  Sledgehammer Games launched the first public beta tests of the multiplayer for this fall’s Call of Duty: Vanguard over the weekend. I played it on the PlayStation 5 along with others in the first large-scale beta test from Friday through Sunday. You … Read more

Call Tracking for Google Ads & SEO: Avoid Missed Opportunities [Webinar]

Reading Time: 2 minutes Are you ready to improve your sales approach and convert your leads faster? Sure, you could try spending thousands of dollars on PPC (with no results) – or, even worse, run ads blindly (and receive bad leads). But why would you want to do that? Join our next Search Engine Journal webinar on Wednesday, September … Read more

How to Call Customer Service and Actually Get What You Want

Reading Time: 14 minutes The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of them have the power to help you. And unfortunately, whether it’s to cancel your internet service, get help with a technical issue on … Read more

How Call Center Outsourcing can Make your Customer Experience Better?

Reading Time: 9 minutes Customer service has never been a critical competency of any corporate or manufacturing organization. But its importance in boosting sales and connecting with customers cannot be underestimated. The best option here then lies for the company is to search for a suitable company that can take care of creating a bridge between the company and … Read more

6 Awesome Sales Call Conversation Starters

Reading Time: 21 minutes January 9, 2017 One of my favorite things about my team is that we are constantly focused on helping each other do better. After one of us finishes a call that doesn’t progress, someone may say something along the lines of, “Ah man, so close, I could have taken that somewhere!” That’s when we start … Read more

IBM launches Watson Assistant capabilities for call center automation

Reading Time: 7 minutes A new GamesBeat event is around the corner! Learn more about what comes next.  IBM today announced the launch of new capabilities in Watson Assistant, its platform that lets customers build conversational interfaces into apps, devices, and channels. Thanks to a collaboration with IntelePeer, it’s now easier to set up and test Watson Assistant voice agents. … Read more