Best Call Center Services Compared and Reviewed by Crazy Egg

Reading Time: 34 minutes Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Staffing and maintaining your own call center can get prohibitively expensive. We at Crazy Egg have investigated many options for fully outsourcing your call center or just converting your existing one to a virtual … Read more

The rise of the customer innovation center

Reading Time: 9 minutes Customer-driven exploration of a brand’s innovation is the pinnacle of experiential marketing. Can a new breed of customer innovation centers create the ultimate bespoke experience for the next-gen audience? Sara Lilley of 2Heads explores the thinking behind the recent spate of new CICs and considers where they can go next. The customer experience center (CEC) … Read more

University of Washington: NSF to fund revolutionary center for optoelectronic, quantum technologies

Reading Time: < 1 minute University of Washington: NSF to fund revolutionary center for optoelectronic, quantum technologies – India Education | Latest Education News | Global Educational News | Recent Educational News Home Academics University of Washington: NSF to fund revolutionary center for optoelectronic, quantum technologies #University #Washington #NSF … Read more

$25M center will use digital tools to ‘communicate’ with plants

Reading Time: 8 minutes A new multi-institution, transdisciplinary center will develop systems for two-way communication with plants, allowing scientists to remotely sense a plant’s biology and its immediate ecosystem, in hopes of one day using the information to improve plant growth. The new Center for Research on Programmable Plant Systems (CROPPS), funded by a five-year, $25 million National Science … Read more

How Call Center Outsourcing can Make your Customer Experience Better?

Reading Time: 9 minutes Customer service has never been a critical competency of any corporate or manufacturing organization. But its importance in boosting sales and connecting with customers cannot be underestimated. The best option here then lies for the company is to search for a suitable company that can take care of creating a bridge between the company and … Read more

IBM launches Watson Assistant capabilities for call center automation

Reading Time: 7 minutes A new GamesBeat event is around the corner! Learn more about what comes next.  IBM today announced the launch of new capabilities in Watson Assistant, its platform that lets customers build conversational interfaces into apps, devices, and channels. Thanks to a collaboration with IntelePeer, it’s now easier to set up and test Watson Assistant voice agents. … Read more

What happens when your prescription drug becomes the center of covid misinformation

Reading Time: 9 minutes Friedman says has been forced to change how he talks to patients when he needs to prescribe hydroxychloroquine. “I’ve now worked into my scripting: ‘Hey, I want to start you on this medicine. You may have heard about it related to covid, that it was being used as a cure and it’s not,’” he says. … Read more

Who Was Marie de France, The Woman at the Center of Lauren Groff’s ‘Matrix?’

Reading Time: 34 minutes Everyone loves a writer with a mysterious identity. Elena Ferrante, Thomas Pynchon, Ann Radcliffe—we just can’t get enough. But what of Marie de France, the medieval writer who became France’s first female poet, and whose mysterious identity continues to torment scholars over eight centuries later? Details of Marie’s life are ambiguous, hotly contested, and above … Read more

The Best Call Center Software You Should Consider Using in 2021

Reading Time: 53 minutes Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Nothing scares new business away like hard-to-reach customer service or disorganized sales calls. By using the best call center software, you can outfit your teams with the tools they need to communicate effectively. And … Read more

Best Call Center Software Compared and Reviewed by Crazy Egg

Reading Time: 63 minutes A call center sounds cold and sterile. However, that doesn’t have to be the case. We’ve used numerous call center tools over the years and narrowed things down to our top ecommendations. From our experiences and extensive research, Nextiva is our top pick because it packs all the essentials in a full VoIP solution with … Read more